ANNICK ELZIERE
1938 E. Copper St.,
Tucson, AZ 85719-3208
Cell Phone: 520-784-4904
Email: annick@annickelziere.com

FRENCH & UNITED STATES CITIZENSHIPS:  Yes
ARIZONA D.L.:  Yes

A dedicated and tireless individual with excellent communication skills and over 15 years professional experience in customer service, office assistant, event planning, public relations and management with a deep commitment  to the service to others reflected in: courtesy, patience, self-control, integrity, trustworthiness, enthusiasm, energy, and friendliness under all conditions. Great self-starter and multi-tasking. Quick learner. Available today for the perfect opportunity!

SUMMARY QUALIFICATIONS

Volunteer Program-Director Assistant at DRBI, Eloy, A.Z.  Help manage all activities related to program development, marketing and delivery. Create print, Internet marketing materials for programs in cooperation with Art Programming Team. Co-authored report for Board of Directors and provided assistance in preparation for seminars, conferences and workshops. Created fliers and brochures, as well as provided commercial photographic experience. Check Conference Rooms to make sure it is in the "regular setup" arrangement. [www.drbi.org]
 
Volunteer Founder-Publisher of Treasures of Wonderment, an online magazine promoting positive change through creative living utilizing skillful marketing, public relations and management techniques. [www.TreasuresofWonderment.com]

Customer Service Representative at ACTA SA,  Limonest, France. Providing 24 hour quality service for company customers in French and English with great ability to work calmly and effectively in very difficult and sensitive situations. Kept records of customer interactions and services offered, managed details of inquiries, complaints and comments as well as actions taken which required excellent multi-tasking and communication skills. [www.acta-assistance.com]

Administrative Assistant-Coordinator at BMS, Princeton, NJ. Office work. Coordinate photographic in-house services. Set goals and deadlines for the department. Oversee all photo work for best quality work. Manage internal client accounts and provide quality work. Schedule appointments, and maintain and update appointment calendars for photo shoots in studio and/or on location. Arrange and/or coordinate necessary travel reservations for staff. [www.bms.com]

Owner-Manager of Café Annick, Flemington, NJ. Manage and Monitor compliance with health and fire regulations regarding food, and building maintenance. Schedule and received food and beverage deliveries. Schedule staff hours and assign duties. Establish standards for personnel performance and customer service. Coordinate weekend live entertainment. Manage up to 5 employees. Great at multi-tasking and coordinating work.

Administrative Assistant-Customer Service at Hutchinson Industries, Trenton, NJ. General offcie work. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Maintain and update filing, inventory, mailing, and database systems using a computer. Schedule appointments and coordinate necessary travel reservations for staff and President. Help purchasing agent.

Office Manager-Customer Service at Exoticars-USA, Frenchtown, NJ. Manage small auto business.  Complete and mail bills, contracts, policies, invoices, or checks. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Review files, records, and other documents to obtain information to respond to requests. Schedule appointments, and maintain and update appointment calendars. Order auto shop and office supplies. [www.exoticars-usa.com]

EDUCATION / QUALIFICATONS

1964-1968 - High School, Le Bois Oingt, France
1968-1970 - Secretarial School, Lyon, France
2004 - Diploma of Web Designer and Microsoft Office applications – The Chubb Institute, North Brunswick, New Jersey

-    Outstanding Customer Service Representative and full Clerical Support
-    Keyboarding 45 wpm ; Data entry
-    Languages: Fluent in French and English
-    Microsoft Office Word and Excel, Power Point
-    Type, file, answer phones, mail, fax, and assist visitors or customers
-    Organize and prioritize to meet deadlines
-    Manage and Supervise employees (up to 5)

SKILLS AND HOBBIES
 
-    Outstanding Customer Service Representative; Microsoft Office Word and Excel, Power Point.
-    Great Team Player; Self-Starter; Independent; Sensitive to other’s needs; Great listener; Open to change; Honest and ethical; Reliable, responsible, and dependable.
-      Traveled to France, USA, Canada, Italy, Switzerland, Holland, Spain, Ivory Coast, Israel, Costa Rica.
-      Freelance Producer-Director-Founder of music festivals.
        [www.oneworldmusicfestival.com]
-      Freelance Photographer
-      Freelance Web Designer
 

REFERENCES AND LETTERS OF RECOMMENDATION PROVIDED UPON REQUEST