ANNICK ELZIERE
annick@annickelziere.com

EXPERIENCE

Bilingual Professional Customer Service: French, English
Customer Service Representative: Verizon, VW & Audi
Office software applications: (Microsoft Office, Oracle OpenOffice.org, Adobe Creative Suite, Outlook
Event Producer-Director: NJ Independent Music Festival – AZ Independent Music Festival
Conference, Workshops Programming: Desert Rose Institute
Owner-Manager of Coffee Shop – Restaurant: Café Annick
Founder of Online Magazine: Treasures Of Wonderment
Photo Lab Technician, Web Designer, Photographer: Weddings and Journalism
Full office support: Assistant, communications, coordination, data entry, filing, mailing, copies, faxing, emailing…

PROFESSIONAL FRENCH INTERPRETER – CyraCom International, Tucson, AZ
Provides meaning for meaning over-the-Phone Interpretation in Healthcare needs. Ability to interpret meaning for meaning from English to French and French to English. Ability to organize and plan  work adhering to priorities and deadlines.

PROFESSIONAL CUSTOMER SERVICE – Verizon Wireless, Tucson, AZ
Received inbound calls. Handled customer queries related to broad band and wireless services. Ensured customer
satisfaction through prompt service, effective communication. Handled invoice complaints. Offered friendly and professional customer service skills.

EVENT/PROGRAM DIRECTOR ASSISTANT – Desert Rose Institute, Eloy, AZ
Assisted all activities related to program development, marketing and delivery under the direction of Programming Director. Co-authored report for Board of Directors and provided assistance in preparation for seminars and conferences. Designed color brochures, newsletters, Web page content and fliers. Office tasks such as making copies, mailing, faxing, filing, data entry, and general clerical duties.  Greeted and served participants at events in a friendly courteous manner.

OWNER-MANAGER COFFEE-SHOP, RESTAURANT – Café Annick, Flemington, NJ
Created and managed my own business. Scheduled and received food and beverage deliveries. Monitored food preparation. Prepared meals. Interviewed and supervised up to 4 employees. Maintained  restaurant equipment and facility.  Managed all paper work and prepared reports for accountant. Reconciled sales at the end of the day. Produced and Organized events at the Café-Restaurant. Created and sponsored Festivals to attract customers.

PROFESSIONAL CUSTOMER REPRESENTATIVE – ACTA, Limonest, France.
Provided 24-hr outstanding customer service with great ability to stay friendly and effectively in and sensitive situations. Kept records of customer interactions and services offered, managed details of inquiries, complaints and comments as well as actions taken which required excellent multi-tasking.

ADMINISTRATIVE ASSISTANT-COORDINATOR – Bristol-Myers Squibb, Princeton, NJ.
Coordinated photographic services. Set up goals and deadlines for all services to be rendered by employees. Managed internal client accounts and provided quality work. Scheduled appointments, and updated appointment calendars for photo shoots. Coordinated travel arrangements for staff. Handled major distribution of company’s magazine.

EDUCATION
1968 – High School, Oingt, France
1972 – Business Administration, Lyon, France
2004 – Diploma of Web Designer and Microsoft Office applications – The Chubb Institute, North Brunswick, New Jersey
2010 – Diploma Customer Care from AFNI for Verizon Wireless, Tucson, Arizona
2011 – Diploma French Interpreter from CyraCom International, Tucson, Arizona

References are available upon request